Frequently Asked Questions
We accept VISA, MasterCard, American Express, Discover, Google Pay, Amazon Pay, Venmo and Paypal. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.
We currently do not offer cash on delivery when you purchase online.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a referral.
Eligible Return Requests
Your item must be sent back in new condition or the same condition it was received. Please return it with the white box it came with slong with the clear plastic blister packaging for the earring organizer.
Once we receive your item, a refund is initiated immediately. The payment method provider you used to purchase your order with us dictates the refund time. Generally, a refund takes 5-7 business days before it appears in your bank account.
The best way to change your order is to contact us through our live chat, and when operators are offline, please make sure to leave your full name, detailed message, email address, and number. You can also email firstname.lastname@example.org and state the need for a change, email address, and number.
Orders ship within 24 hours. If an order is shipped, we won't be able to make any changes to your order, and you will need to place a new order.
Your order will ship within 24 hours after being placed. Once your order ships, you will receive a tracking number and the shipping courier service in your email. Please signup for alerts on a courier website to closely track your package.
You will receive an email from us when the order both ships and delivers.
Carrier tracking would provide you with up-to-date information about your package. However, if it gets stuck or never gets delivered, please get in touch with us on our live chat or email us at email@example.com. Please leave us your tracking number and full name.
When a package is marked delivered by the courier service, and you did not receive the order, you must contact the shipping service for proof of delivery which would be an image of the order at your home.
The chances of receiving a defective item are sporadic, but it could happen.
Please take pictures of the defective product and email them to firstname.lastname@example.org along with your order number or full name. Our team will check if it's eligible for replacement.
Replacements are eligible only before 30 days of receiving defective merchandise.